Cardiff passengers stranded in Lapland after ‘day trip’
13.12.10
Almost 190 passengers - all families with young children - were stranded in Finland overnight after flying to Lapland for a day trip, the BBC reports. The families who flew from Cardiff Airport with Thomson say they are angry at their treatment with one saying it was ‘horrendous’. Thomson ‘sincerely apologised’ to passengers.
The problems started when the passengers arrived in Finland. Their flight was diverted as the airport they were supposed to land at was closed due to an incident with another aircraft. This meant all of the passengers had to go on a three hour bus trip to Lapland. A passenger told the BBC: ‘We arrived at the venue at ten to five and had to be picked up at seven forty five. The only thing we got to do was to go and see Santa in his house as we thought that was the most important thing for the children.'
When their return flight was then cancelled because the plane suffered a technical fault, the passengers were sent to a hotel in the early hours of the morning, with information on when they would return to Cardiff was not immediately available. The passenger added: ‘We understand that there was a problem with the aircraft, that can happen at any time. But there were little ones with us who required milk, nappies, baby food and the hotel, through no fault of their own, were just not prepared for us. The whole experience has been horrendous.'
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