Cardiff Airport say customers switching back to package holidays
07.04.08
Holidaymakers who have had bad experiences with flights and accommodation booked separately online are returning to package holidays or traditional travel agents, a spokesman for Cardiff Airport has claimed.
For several years the outlook for tour operators has looked bleak as customers used their computers to book flights and hotels direct, saving money in the process. But now there are claims some people are becoming disillusioned with DIY holidays because of the complexity of getting flights, accommodation and transfers to match up, a lack of reliable online feedback about hotels and a lack of support if things go wrong.
Peter Phillips, Cardiff Airport’s head of marketing, said:‘It looks as though the charter market has reversed its decline. It appears people are returning to the idea of getting everything at a one-stop shop. 'It can be quite a lot of work to try to put together a holiday. There are many uncertainties.’
The Association of British Travel Agents (Abta) said package holidays had declined but the latest figures available showed an increase. In the first nine months of 2007 15.4million package holidays were sold - up from 15.3million in the first nine months of 2006.
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