Ryanair refuse passengers the ink on their boarding pass is not dark enough !
08.04.10
Two holidaymakers eager to take an Easter break in Malaga were grounded at Bournemouth Airport because the ink on the boarding passes they printed at home was not dark enough, the Echo reports.
Sue Craig and her travelling companion, who both paid an additional £10 for on-line boarding passes which they printed at home, had arrived at the airport around an hour-and-a-half before the no-frills Ryanair flight was set to leave on Easter Monday morning. However when their passes did not scan at security, rather than the staff simply typing in the information manually, the passengers were required to queue for 20 minutes at the Servisair desk (Ryanair's ground agents). By the time they got through it was too late - they could not board the flight.
Ms Craig told the newspaper: 'There was nothing wrong with the ink cartrage, it was brand new. This makes a mockery of on-line boarding. Other passengers had been telling us to never use Ryanair, as it is a gamble you’ll ever make it onto an actual flight.’ She was told the next available flight was the next day from Bristol Airport, and would cost them another £100 each. She also lost £50 in airport parking fees.
Ryanair spokesman Stephen McNamara said: ‘The print quality of this passenger’s boarding pass was too faint to be read by airport security scanners. The passenger was asked to return to the Ryanair ticket desk. We couldn't delay or inconvenience a flight of one hundred eighty passengers because this passenger didn't print a valid, legible or readable boarding pass.’
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