Ryanair tops complaints league
27.06.08
Ryanair continues to account for the majority of complaints made by passengers to the Irish aviation regulator, although the budget airline has shown a significant improvement in complying with its warnings and recommendations in recent months.
Of the 166 complaints handled by the Commission for Aviation Regulation so far this year, Ryanair accounted for 54 while Aer Lingus was responsible for a further 30. The balance of 82 complaints was spread across 24 other airlines.
The Commission said there had been a ‘steady improvement’ in the response of airlines to passenger complaints in recent months. It said that most airlines have now complied with a final warning it issued in November 2007 regarding the need to notify passengers of their rights and compensation due in the event of delays.
Ryanair remains the most reluctant airline to comply, ‘but much improvement is evident there too’, the Commission said. It pointed out that the airline’s website now informs passengers in more detail of their rights and reminds them that, in certain circumstances, refreshments are free of charge.
Add to: del.icio.us | Digg it | Newsvine | NowPublic | Reddit
To book a stansted airport hotel or stansted airport car parking at the lowest price, click on these links to two great stansted airport car parking and stansted airport hotel price comparison pages.
