Ryanair website ‘price error’ to be fixed
24.07.08
Ryanair has said it will fix a fault on its website that means it is breaking rules set by the Office of Fair Trading (OFT) on price clarity. At the moment its website is breaking the rules by showing prices that do not include taxes and charges.
Last year, the OFT said all UK airlines must include ‘fixed non-optional’ costs within their headline fares, to improve price comparability. Ryanair complied, but a key page on its site has failed to show all the charges since the end of June. The budget has said that it is trying to fix the problem, which it says is due to high use of the site.
On Ryanair's homepage, a customer wishing to make a booking selects the desired destination and the date they wish to travel. After clicking, a list of available flights appears on the next page, along with the price of each option. Those prices exclude taxes and charges. Only on the next page are the taxes and charges added, although Ryanair does make passengers aware of the problem.
A statement in bold red type on the page reads: ‘We regret, due to system performance issues, we have been unable to display the tax inclusive fare box on this page, since 25/06/2008. We are currently working with our suppliers, including Navitaire to resolve these problems and hope to restore the tax, fees and charges inclusive display shortly’.
A spokesman for the OFT said: ‘We are aware of the issues on the Ryanair website and we are currently addressing the matter with them.’
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