Stranded Ryanair passengers ‘forced to sleep on gym floor’
17.03.08
Hundreds of Ryanair passengers were stranded at a French airport on Saturday night, including families who spent the night sleeping on foam mats in a school gymnasium, the Herald reports. Around 600 travellers were forced to stay overnight in Grenoble after evening flights to Prestwick, Stansted, Luton and Dublin were cancelled due to high winds.
Holidaymakers described the ‘chaos’ in the airport as queues of hundreds of travellers struggled for information on hotels and alternative flights. Three coach loads of travellers forced to sleep on the floor of a school gym due to a lack of accommodation in Grenoble, as the airport closed for the night despite the chaos.
A Ryanair spokesman told the newspaper: ‘On Saturday, four Ryanair flights from Grenoble were cancelled due to high winds. Each flight holds 159 people when full, so it is possible that around 600 passengers were affected.'
‘The reason for the delay was communicated to passengers. All passengers were offered a full refund or alternative flights the next day. All passengers were given U261 forms to claim compensation. Passengers were entitled to reimbursement for hotel stays and reasonable expenses.’
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