Ryanair fined £2.5m for ash cloud passenger failings
16.05.10
Italy has fined Ryanair €3m (£2.5m) for failing to help passengers after cancelling their flights during the volcanic ash crisis. Italy's civil aviation authority said it knew of 178 cases of passengers who did not receive mandatory assistance, such as food or hotel accommodation, between 17 and 22 April. A spokeswoman for Ryanair said the allegation was ‘complete rubbish’.
Italy's air agency, Enac, accused Ryanair of failing to provide passengers at Rome's Ciampino airport with drinks, foods and hotels as required by European law. Enac said that most other airlines had met their obligations despite the difficult circumstances.
An airline spokesman said: ‘Ryanair fully complies with EU [Regulation] 261 and has been complimented by the EU.' Having suffered a delay on a Ryanair flight from Ciampino, we are not sure that they have staff at the airport to help passengers.
To book a stansted airport hotel or stansted airport car park at the lowest price, click on these links to two great stansted airport car parking and stansted airport hotel price comparison pages.
