Big jump in Ryanair complaints
07.06.09
Ryanair is on course to break its records for customer complaints this year, the Irish Independent reports. The low-cost airline, which describes itself as having ‘Europe's best customer service’, has seen its passenger complaints more than triple compared to last year, according to figures released last week.
The figures for April show that almost one person in every 1000 passengers complained about Ryanair's service. This is up from about one person in every 3000 in April 2008. In April, the airline carried 4.7 million passengers, with almost 4700 moved to complain. March's figures were even more dire, with a fivefold increase compared to a year earlier. 1.49 passengers out of every 1000 complained, which Ryanair blamed ‘snow related cancellations’.
Over the past six months, Ryanair passenger complaint numbers have increased for every single month compared with the same period last year. On average, about 0.89 passengers per 1,000 flyers have complained over the last six months. With the airline forecast to fly nearly 67 million passengers this year, complaints could hit 59,600 passengers. However, Ryanair points out that all customer correspondence, including refunds, queries or booking changes, are classed as complaints.
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