Ryanair gets tough on ash cloud claims
06.07.10
Ryanair has warned passengers that it will not entertain ‘back of an envelope’ claims for expenses resulting from the recent volcanic ash disruption, the Irish Independent reports. Those delayed by the disruption in April have been told to complete an online expenses claim form and to include ‘all the original VAT-registered receipts’ to support their claim.
Claimants have been informed by email: ‘On receipt of the required documentation, we will work with our insurance assessment team to process valid reasonable claims.’ It has rejected suggestions that its insistence on ‘VAT-registered’ receipts from customers was just a ploy to make it more difficult for passengers to make claims, but that is what it looks like to us.
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