Ryanair claims it is 'top for service and punctuality'
01.12.07
Ryanair claims to offer higher levels of customer service and punctuality than other European carriers including low cost rival easyJet and full service airlines such as BA. According to the budget airline , it offers a better level of punctuality than six of Europe's biggest airlines and fewer occurrences of missing luggage and flight cancellations.
The budget airline has compared figures released by the Association of European Airlines' latest consumer report, which details the performance of airlines including BA, easyJet and Lufthansa for aspects of customer service and punctuality, to its own figures.
Peter Sherrard, Ryanair's Head of Communications, said that the airline provides both low fares and high levels of customer satisfaction. He said: 'The high fare airlines can't match Ryanair's guaranteed low fares and as these statistics prove, they can't compete with our customer service either.'
'Ryanair is Europe's undisputed champion for customer service, delivering our passengers to their destination on-time and for the lowest fares guaranteed.'
Unfortunately, in ours and many of our readers experience, it is not top for customer service, or for making it easy for customer to make contact, or for helping customers and paying compensation when it cancels flights. The airline's claims also come on the same day that the it came last in online shopping survey.
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