Ryanair release customer service figures
01.07.09
Ryanair welcomed the publication of punctuality, flight cancellation and baggage performance statistics by the Association of European Airlines (AEA), for November 2008 – March 2009, 'which confirmed that Ryanair is Europe’s number one airline for customer service with the best on time performance, the fewest cancellations and the least lost bags,' the budget airline said.
Ryanair said that over 90% of its fights were on-time, 99.6% were completed and less than one bag (0.67) per 1000 passengers was misplaced by Ryanair between November and March. The AEA statistics confirmed that 17% of British Airways’ flights were delayed, 97.9% were completed and BA lost 16 bags per 1000 passengers, more than 20 times the number of bags lost by Ryanair.
Ryanair’s Stephen McNamara said: ‘AEA’s figures prove yet again that nobody beats Ryanair on customer service delivery. BA charges high fares but delivers a dismal on-time performance and a ridiculously high rate of lost baggage. Ryanair delivers the customer services passengers really value which is why 67 million passengers will travel with Ryanair this year and why Ryanair is the only major European airline which continues to grow during this recession’.
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