Southampton Airport staff ‘most courteous in Europe’
20.03.09
Southampton Airport has been named Airports Council International (ACI) top hub in Europe for staff courtesy. The award was given following a survey of more than 200,000 passengers worldwide that covered all aspects of the airport experience from the check-in desk to the departure gate.
Over 108 airports around the world were featured in the quarterly surveys for the awards, which also saw Southampton named the second best airport overall in Europe after Zurich in Switzerland.
Kevin Brown, managing director of Southampton Airport, said: 'At Southampton we place great emphasis on providing friendly service and a quick and easy experience for passengers. We refer to this as ‘breeze through’ and it is certainly really popular with passengers travelling throughout Europe.'
Seoul Incheon in South Korea, Singapore Changi and Hong Kong International were the top three airports worldwide in this year's ACI awards, representing the fourth year in a row that the three best hubs were in the Asia-Pacific region.
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