Airlines should make extra airport charges clear when tickets booked
29.12.07
Consumer watchdogs have called on airlines to come clean on extra charges levied on passengers at some UK airports. So-called airport development fees (ADFs) at Newquay and Norwich Airport have been imposed to fund improvements to facilities such as toilets. When passengers fly from either of these airports, they have to pay the ADF - up to £20 for a family of four - at the terminal. Both reserve the right to turn passengers away if you refuse to pay.
But many passengers are not aware of ADFs until they arrive at check-in, as airlines do not include them, and many do not even mention them, in their booking process. For example, Ryanair does not warn Newquay travellers when they book online that they will be charged £5 per person on arrival.
Trading Standards travel spokesman Bruce Treloar has called upon airlines using these airports to make the fee clear to passengers when they book online. And the consumer body the Air Transport Users Council also believes ADFs are unfair and is concerned that the trend - already mooted at Liverpool Airport - will spread to other regional hubs.
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