Manchester Airport up for three awards
17.09.09
Manchester Airport has become the first airport to be short-listed for the prestigious National Customer Service Awards, in recognition of its continued dedication to ‘putting the customer first’. It is the first time that the airport has entered the awards, recognised as the benchmark for excellence within the UK customer service industry.
Now in their 10th year, the Awards are highly regarded across industry. There were an unprecedented amount of entries this year – more than any other previous year – but Manchester Airport is up for three awards:
- Best use of Technology Award - Security Improvements
- Front Line Customer Service Team of the Year - Security Team; and
- Young Customer Service Professional of the Year - Katy Gough, Manchester Airport Group External Affairs - for her work to produce a free airport guidebook for Autistic passengers and their families.
Sarah Barrett, Head of Customer Experience at Manchester Airport, said: ‘It is great that we have become finalists in key areas of our customer service, especially as it is the first year we have entered these awards. We are dedicated to providing first class service to our customers and it is brilliant that we have been recognised for this commitment.’
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