Parents slam Manchester Airport over injured son
02.02.08
The parents of a schoolboy who broke both legs in a skiing accident launched a scathing attack on the standard of service at Manchester Airport. Ben Cousen, 11, of Clayton West, snapped the tibia bones in his legs when he fell on the slopes of the Pirin Mountains, in the Bansko resort in Bulgaria. It was only the second day of a holiday and he spent the rest of the week laid up in a hotel room before he and his family flew back to Manchester.
His mum, Belinda, said they expected airport staff to help them when they touched down. She said: 'Unfortunately this wasn’t the case and the response we received totally shocked us. We couldn’t believe how unhelpful the staff in the airport were. They couldn’t provide us with an adequate wheelchair and refused to assist us through the airport. At one point my husband was one-handedly pushing our luggage while pulling my son in a wheelchair, a I held up his legs, which were potted to the thigh, as well as trying to keep our four-year-old daughter with us.'
'In this day and age, the fact an airport the size of Manchester – which claims to be committed to delivering an exceptional service – can show a complete lack of sympathy and compassion when we needed them most is a disgrace.'
A spokeswoman for Manchester Airport said: 'We are obviously very concerned to hear about the Cousen family’s experience and would like to wish Ben a speedy recovery. We have not heard directly from the family, but will investigate any complaint thoroughly and speedily when we do.'
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