CAA issue Silverjet advice
31.05.08
The Civil Aviation Authority (CAA) has issued advice to passengers of Luton Airport based airline Silverjet, which grounded its flights yesterday after failing to attract new investment. Almost 10,000 passengers have been affected by the airline's failure, the CAA estimates, with 7,000 UK and 2,500 overseas passengers having outstanding bookings.
The CAA has advised those passengers with flights booked only to make alternative arrangements with other airlines. Passengers who booked just flights using a credit card are advised to contact their credit card company for a refund.
Customers who paid by debit or charge card should contact their card company for advice, or check any travel insurance policy they hold about any airline insolvency cover that may be provided. Customers who booked direct with Silverjet and paid by American Express credit card should contact American Express.
Those with Silverjet flights booked with chauffeur drive or airport parking, or Silverjet flights booked through travel agents are protected under an ATOL (air travel organisers' licensing) licence. Customers due to fly back to London from New York or Dubai should make their own flight arrangements with other carriers and apply to the CAA for reimbursement of the cost.
Customers with advance flights and chauffeur drive or airport parking made direct or through a travel agent should make a claim from ATOL by contacting the CAA. Those who made payments via travel agents should make a claim from ATOL.
Non-UK customers are advised to contact their home country’s aviation / consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.
Silverjet said that other airlines ‘are not under any obligation to honour your unused Silverjet tickets, however, as a courtesy, some airlines may agree to get you home using their flights on a basis specified to them’. British Airways, Virgin Atlantic and Dubai-based carrier Emirates have all offered special deals for stranded or future-flight Silverjet passengers.
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