American Airlines exec slams Heathrow
29.04.08
A senior executive at American Airlines says Heathrow is 'probably the worst European airport it uses', the BBC reports. Don Langford, head of customer services Europe for the airline, blamed the problems on a lack of investment. The airport was ‘trying to put 10 pounds of sugar in a 5 pound bag.’
Mr Langford told reporters from the BBC's 'File On 4' that Heathrow ‘is not just bursting at the seams. I think the seams have burst’. American Airlines claims to be the fourth largest carrier at Heathrow in terms of available seats and flies out of Terminal 3, which Mr Langford called ‘a bit of a dump’.
He added: ‘It has suffered from lack of investment over a period of time. If you look at the fabric of the building, if you look at where customers check in - missing light bulbs, duck tape on the floor. I would have to say that Heathrow is in many ways the worst of all the airports that my company flies to in Europe.’
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