Heathrow passengers left with no bags in overtime row
20.12.09
Passengers left their luggage on a plane at Heathrow on Friday night after being told by workers that they would not be unloaded because staff were not being paid overtime, PA reports. Some passengers waited for hours at Terminal 5 for bags to be unloaded from British Airways' planes, many of which had landed hours late because of the poor weather conditions.
One passenger on a flight from Prague told PA she saw a group of baggage handlers leave the terminal as hundreds of people were waiting in the baggage reclaim area for their suitcases. She said: ‘One told me they were leaving at the end of their shift because their employer would not pay them overtime. They advised us to leave without our bags because they wouldn't be unloaded. It was a complete shambles.'
A BA spokesman said: ‘Due to the disruption caused by heavy snowfalls, we do have a number of delayed transfer bags from cancelled flights in our care. We have taken on extra baggage teams and are working as hard as we can to get these bags on to their onward flights out of Terminal 5 as quickly as possible. This process has already started and we anticipate that the majority of bags will be put on to flights later today.’
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