Virgin and BA do well in airline amenities poll; Ryanair doesn’t
17.04.08
SeatGuru, the airline information website, has announced the results of its airline amenities survey of more than 1600 travelers worldwide. You might not be surprised to learn that Ryanair does not come out well, but that Virgin and British Airways do.
According to the poll 44% of passengers said that a television at their seat is the in-flight entertainment feature they value most. 26% said a full meal is the comfort feature they value most, and 36% said the in-flight luxury they would most be willing to pay extra for is a bed.
If it meant a cheaper fare, the airline amenity the greatest amount of travellers (36%) could do without is the complimentary snack. A similar number (37%) are willing to pay up to a 10% premium for a more comfortable seat and better legroom, while 32% are not willing to pay any premium.
56% of flyers prefer to check-in online from home, and 14% said they prefer checking in using the electronic kiosk, with only 24% saying that they would rather check-in with an airline representative. 80% said that they have noticed that airlines have become more strict about enforcing the number, weight, or size of carry-on bags.
Top 5 Airlines for Amenities:
1. Virgin Atlantic
2. Singapore Airlines
3. British Airways
4. Emirates
5. JetBlue
Top 5 Airlines for Food:
1. Singapore Airlines
2. British Airways
3. Virgin Atlantic
4. Air France
5. Continental
Ryanair was selected as having the worst amenities, according to the survey, and American Airlines was chosen as having the worst food. Having flown long haul five times with American over the last 6 months and twice with Ryanair, I have to agree.
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