Co-op Travel MD slams BAA
08.05.08
Co-operative Travel MD Mike Greenacre has joined the chorus of calls for more competition and better procedures at UK airports. He has backed the Competition Commission’s report on BAA’s airport monopoly, and has slammed the company as ‘inefficient, ineffective and complacent’.
Mr Greenacre, who is also an ABTA Board Director, believes that unless the government intervenes many UK airports will grind to a halt. He said: ‘BAA’s main focus in its offering to the consumer revolves around how many designer shops, cafes and restaurants it can provide in order to extract as much revenue as possible from the captive audience that are its millions of travellers.'
‘The ridiculous queues at both check-in and security come as a direct result of a lack of investment from BAA, both in terms of staffing and equipment. The solutions to these problems can only arrive through increased competition, which will result in more investment in airport infrastructure, a comprehensive review and standardisation of security procedures and a minimum service level agreement for customers. If these issues are not addressed, it will not be long before some of our airports come to a grinding halt.’
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