Walsh: passengers love T5
04.07.08
British Airways has made an encouraging start to life in its new home at Heathrow Airport Terminal 5, the airline's chief executive Willie Walsh said today. 100 days after the opening of the £4.3 billion terminal descended into chaos as hundreds of flights were cancelled and tens of thousands of bags lost, Mr Walsh said he was always being contacted by satisfied BA customers with positive reviews.
He said: ‘Every day I get emails, letters or comments from customers telling me how much they enjoy using the terminal. When it opened, it was handling around 40,000 customers a day. As the summer holidays approach, passenger numbers are expected to rise from an average 57,000 a day at present to more than 65,000 a day.'
‘Our punctuality and baggage performance levels are significantly improved on this time last year and check-in queues are much reduced. We know there is scope for further improvement and we are absolutely committed to achieving it. But we have made a very encouraging start to life in our new home.’
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