Virgin use IT to improve Heathrow customer service
03.05.08
Virgin Atlantic is using a new customer-focused IT system to enhance service levels for its executive customer area at Heathrow Terminal 3. Customer information, flight data and limousine service details are linked by the system and used by employees to support the management of Virgins upper-class wing operation.
The joined up passenger databases are helping passengers fly through check-in thanks and security, cutting its Upper Class passengers check-in time from 60 minutes to less than 10 minutes. By supplying their check-in details to the limousine driver on their way to the terminal, Upper Class passengers can pass straight to Virgin Atlantic's clubhouse before take-off.
Mike Cope, IT Director at Virgin Atlantic, said in a statement: ‘The software has enabled Virgin Atlantic to provide an excellent service to our passengers.’
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