Passengers slam UK airlines in Which? Survey
23.06.10
UK airlines have been poorly rated in a passenger satisfaction survey carried out by consumer group Which?. Thomas Cook came bottom of 18 airlines in a survey of 5,745 Which? members about short-haul flights. Swiss, Aer Lingus and Air Malta ranked highest, with Ryanair, Monarch, Thomson and bmibaby all low down in the results.
The eight worst-rated airlines were all British, apart from Irish airline Ryanair. Thomas Cook came bottom of the short haul table, deemed worst for leg room; while Ryanair was rated poorly for its checked baggage allowance. Jet2, easyJet, bmibaby, Thomson Airways and Monarch Airlines were also all poorly rated.
In the long-haul list, Air New Zealand ranked top of 17 airlines, followed by Singapore Airlines and Emirates. Virgin Atlantic, at number six, was the highest ranked UK airline, followed by British Airways at 11, First Choice (14) and Thomas Cook (15). BA's in flight entertainment was well rated, but the airline fell short on value for money, leg room and refreshments. Which? members ranked South African Airways the lowest.
The survey also found that despite Ryanair's often self given reputation as the cheapest airline in Europe, it was often not the cheapest option for a family of four travelling with hold luggage. Flying London to Barcelona, for example, easyJet was much cheaper, and deposits passengers in the city's main airport, whereas Ryanair uses an airport in Girona – a 57-mile and €12 (£10) bus ride away.
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