Problems on Flybe Inverness – Gatwick flight
18.03.08
A reader writes about problems on the Inverness - Gatwick route. It sounds like a comedy of errors, and the kind of thing you could not make up. He says:
'My only experience of Flybe and Servisair is of taking a flight from Inverness to Gatwick and another by BA to Geneva. The Flybe flight was 10 minutes early into Gatwick and the pilot told us nobody could find steps so we sat in the plane for a while.'
'When we got into the terminal the luggage belt broke. Nobody came to fix it for some 20 minutes and then it broke again. The result was that an entire plane load of passengers stood around with zero ground staff keeping us informed and we did not set out with our luggage for the North terminal for 1.5 hours after touch down.'
'By the time we arrived at the check in desk, we had just missed the connection to Geneva. We were advised to make a complaint report, which we did with the help of a kindly lady on the complaints desk.'
'We received nothing from Flybe / Servisair, despite sending a reminder. So we try very hard to avoid Gatwick and tell all our friends of our experience. The infrastructure at Gatwick is crumbling and the managers could not care less. That hurts Flybe and Inverness based business.'
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