Co-op survey reveals dissatisfaction with UK airports
13.05.09
UK airports are failing customers, according to research by Co-operative Travel. The holiday company's survey of 1713 customers was carried out to coincide with the Department for Transport’s public consultation into Britain’s airports. It is urging customers to join its campaign to demand improved standards before the consultation ends on June 1.
According to study, 65% of customers are dissatisfied with airport baggage reclaim systems, 60% unhappy with the choice and quality of catering and 58% are dissatisfied with airport parking facilities.
Those surveyed were also asked which of the facilities at some of the world’s leading airports they would like to see in the UK. Most popular was the introduction of 24-hour access to all facilities (29%) such as restaurants and shops, followed by more comfortable seating and rest areas (21%) and better food outlets with more healthy and affordable food choices (14%).
Trevor Davis, Co-op director of retail distribution, said: ‘UK airports are failing to reach world class standards for customer service. The current government consultation is an opportunity for UK passengers to make their opinions known and influence areas for future investment. We’ll be encouraging all our customers to make their views heard and lobby for better standards.’
Those who want to contribute should write or email the Department for Transport or can take part in a survey on The Co-operative Travel’s website (www.co-operativetravel.co.uk/marketing-survey/may/) to register their opinion of their local airport.
Add to: del.icio.us | Digg it | Newsvine | NowPublic | Reddit
To book hotels gatwick airport or car park gatwick airport at the lowest price, click on these links to two great gatwick parking and gatwick hotels price comparison pages.
