Gatwick seeks feedback from social networkers
01.08.10
Gatwick Airport is actively inviting passengers to feedback on Twitter by placing physical prompts in and around the airport. As part of a programme, information screens are carrying messages, suggesting how comments can be fed back to the airport via the micro-blogging platform.
This is the first stage of a programme that integrates the airport’s social media and customer service operations, and which will ultimately see Twitter being used as a feedback tool round the clock.
The monitors, which are located in the check-in areas will periodically display the following message - ’Are you on Twitter? Get in touch with us @gatwick_airport and let us know about your experience at Gatwick today’.
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