easyJet trial queue cutting mobile devises at Edinburgh Airport
08.03.10
easyJet is trialling technology that cuts queues at airports, ABTN reports. Staff with mobile hand held devices have been checking in passengers on the concourse at Edinburgh airport.
A spokesman for the budget airline told ABTN that the airline would ‘never’ abandon traditional check-in desks, which rival Irish carrier Ryanair has done, but he said the new technology would both quicken the time it takes to arrive at the aircraft and improve the experience for its customers.
He said: ‘We are evaluating the technology to see how it can speed up the check in process. It allows our staff to have more contact with passengers, providing a faster and more informative service.'
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