East Midlands latest airport to get hologram assistant
20.10.11
A hologram has been installed to advise passengers of the security process at East Midlands Airport. The development comes less than a week after Edinburgh Airport launched its two hologram assistants. They are also helping passengers at a number of other UK airports including Luton and Manchester.
East Midland's virtual assistant will remind passengers about current liquid restrictions and tell them about the screening process. It is a holographic projection of senior terminal services assistant Heather Hodson and part of a £200,000 refurbishment of the security area.
Brad Miller, managing director of the airport, said: ‘We have looked at the way the security search area is being used and have redesigned the existing area to ease the passenger journey, improve passenger flow and better utilise the area. In addition to structural changes, we are also mindful that passengers are not always aware of the current security requirements, and to help prepare our passengers in advance we need to find ways of communicating important messages.'
‘The new hologram attracts attention, is customer friendly and provides passengers with simple, informative messages which we hope will help improve our customers' journey through the airport.’To book east midlands airport hotels or east midlands airport parking at the lowest price, click on these links to two great east midlands airport car parking and east midlands airport hotel price comparison pages.
