Complaints down at East Midlands Airport
19.07.08
Figures revealed in East Midlands Airport's Community and Environment Investment Report show that the number of complaints dropped from 7,978 in 2006 to 7,128 in 2007, a decrease of over ten percent. And nearly nine out of ten complaints reported were from the same 13 people.
The month with the highest number of complaints in 2007 was September with 1,056 followed by 909 in August. The lowest number of complaints - 264 - was received in December. The majority of the complaints, 5,535, related to aircraft noise followed 829 for low flying aircraft.
Thirteen people were responsible for 6,314 - or 89% - of all the calls. The number of different people complaining dropped from 580 to 295.
A spokesman for East Midlands Airport said: ‘We log, investigate and respond by letter to every complaint. In some cases we visit the person and the feedback has sometimes helped us change the way aircraft operate. We are pleased with the reduction in the number of complaints and complainants.’
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