Noise complaints soar at East Midlands Airport
19.07.07
East Midlands Airport has received almost 8,000 complaints in the past year the airport said. However, most of the complaints come from just five people. A similar phenomenon was reported at Stansted Airport in May, where 14 people complained to Stansted Airport 9145 times over the pervious 12 months.
Complaints about noise at East Midlands Airport rose from 4,500 in 2005 to 7,978 in 2006, but almost 60% of last year's complaints generated by a few local residents. One, retired air traffic controller, David Coulson, said he was methodical about registering his complaints. He said: 'Every time I'm disturbed, I note the time down, that's it. It works out at about 150 to 200 times a month.'
Neil Robinson, the airport's environment manager, said all complaints were taken seriously and that fines and surcharges of £42,000 were imposed last year on airlines who broke noise rules. He said: 'I know the individuals in question and I think they are genuinely concerned about aircraft noise and make complaints.'
Mr. Robinson said part of the increase in complaints was due to a change in the reporting system. People are now able to record multiple complaints in one phone call, rather than having to call in several times.
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