Bristol Airport responds to car park criticism
19.07.08
Tom Hack, the Commercial Manager (Car Parks) at Bristol Airport has responded to a recent article criticising charges at the airport. In a letter to the Western and Somerset Mercury he said: I would like to set the record straight on the issues raised about airport parking charges at Bristol International.'
'Following a recent visit to the airport, a passenger wrote to the newspaper stating that he was unable to pay for his stay with cash and that a charge was applied to all card payments. However, all eight car park payment machines in the 'landside' area accept coins, notes and both debit and credit cards. One machine in both domestic and international arrivals halls is 'card only' but is adjacent to an alternative machine taking coins, notes and cards.'
'As each credit card payment incurs a handling fee, we encourage other forms of payment for lower transaction values, so there is no transaction fee charged for debit cards. Over 80 percent of car parking customers surveyed in the second quarter of 2008 rated the experience as ‘good’ or ‘excellent’, with 57 percent saying it was ‘good’ or ‘very good’ value for money.'
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