Jet2 apologise for ‘flight from hell’
07.08.08
Angry travellers have received an apology from budget airline Jet2 after enduring a holiday flight from hell, the Yorkshire Evening Post reports. Passengers were left sweating for three hours in temperatures of up to 31C (88F) on one of the company's planes as it waited to take off from Rome's Fiumicino Airport on Saturday, bound for Manchester Airport.
The passengers had to make do with just one complimentary soft drink each during the delay, with the flight eventually cancelled. After disembarking, the holidaymakers spent two-and-a-half hours sweltering inside the airport before being told overnight hotels were being organised for them, the newspaper adds.
A number of people, however, ended up paying £80 for taxi rides to their accommodation because of the lack of space on a shuttle bus laid on at Fiumicino. Then at one hotel the following morning a single half-full coach turned up – even though around 140 people were waiting to be ferried back to the airport.
The flight finally left at 10:46 – nearly 24 hours after its original departure time at 11:29 on Saturday.
A spokesman for Jet2 apologised to passengers for the problems, which began with what he described as a ‘small technical fault’ on the aircraft. He told the newspaper that, like many other airlines, the firm did not have its own staff on the ground at the Rome airport (Ryanair, the biggest airline at the airport, does not seem to have staff their either).
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