Luton Airport passengers delayed by immigration computer glitch
07.10.08
A problem with the new system for screening all EU passports and those from other countries with a machine readable strip caused around 1000 passengers to be delayed at Luton Airport yesterday, the Telegraph reports.
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Normally passports are read automatically by being passed underneath a scanner, a process which takes around seven seconds. However the computer system crashed yesterday, meaning that officials from the Border and Immigration Agency had to enter the information manually. This trebled the time needed to process individual passengers, leading to lengthy queues.
The glitch was cleared late yesterday, enabling the immigration service to work normally.
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