Air passengers getting ruder
06.09.08
Nearly three quarters (73%) of British travellers say that fellow passengers have become ruder in recent years, according to a new survey. Growing frustration with the overall state of the airline industry (41%) and an apparent decline in politeness in UK culture (39%) are reported to be the main causes of UK air rage.
The 700 people surveyed quoted long queues at airports, disruptive security measures and cancelled or delayed flights as the primary causes of increased rudeness amongst fellow airline passengers. Some passengers (10%) feel that the emergence of low cost airlines with ‘free for all’ seating policies have also created a more ‘me first’ culture. Others (8%) believe the problem rests with the public itself, as holidaymakers are simply more stressed.
The biggest gripes on long-haul flights are screaming babies (29%), sitting between two overweight passengers (24%), and being placed next to someone with bad body odour (16%). Being treated poorly by cabin crew or spoken to impatiently by a stroppy flight attendant was the next biggest gripe (13%), according to the research released by travel search engine Kayak.co.uk.
More than three quarters (76%) of respondents agreed that fellow travellers should not spend more than five minutes in the toilet, and another 76% think it’s appropriate to tell a child to stop kicking chairs from behind.
Civil Aviation Authority figures released last month revealed that air rage incidents have trebled in the past five years, with pilots blaming airport delays and drunk passengers.
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