Ryanair demand £220 from passengers at Bristol Airport
23.04.08
Ryanair passengers travelling from Bristol Airport to Spain were mistakenly asked for an extra £220 to board a flight they had already paid for, the Evening Post reports. A dozen passengers boarding a flight to Barcelona last Friday night were asked to pay the additional sum because they had failed to provide passport details required by the Spanish authorities in advance.
The airline said its normal policy when passengers fail to provide the APIS details - advanced passenger information - is to ask these passengers take a later flight and pay a £50 ‘missed departure’ fee. But the airline admitted its handling agents at Bristol Airport made a mistake by demanding the passengers pay £220 for new tickets.
Six of the 12 passengers, who would have originally paid as little as £30 for their flights, paid for new fares while the remaining six chose to take a later flight, waiting 10 hours for the next flight to Barcelona.
Ryanair spokesman Peter Sherrard told the Evening Post: ‘We understand our handling agents at the airport misunderstood the instructions from Ryanair about what to do at this point. Some people were wrongly asked to pay £220 for new tickets. We apologise. This was a mistake by the agents. It hasn't happened before and we will ensure it does not happen again.’
Servisair, which Bristol Airport says has the contract with Ryanair to act as handling agents, was not available for comment when contacted by the newspaper.
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